With the speed of information travel on the internet, it’s more important now than ever before that you monitor what people are saying about you. In addition, you need to add to the online conversation so that you have a presence and forum for building your own reputation.
I want to address not only ways you can build your reputation online, but also some suggestions for tracking what is being said about you.
1. Write a blog – You must actively participate in the conversation. Make sure you or your firm has a blog that is regularly updated. This will help to establish your expertise and develop your law firm’s brand.
2. Use Google Alerts – Google provides this tool to everyone for free. This powerful tool enables you to enter words you want to scrape the internet for. It will email when a new instance of the word you are tracking appears. You can track your name, the name of your firm, and much more.
3. Use Twitter Search – By searching in the Twitter stream for your name and your firm’s name, you can track in real time when others tweet about you. You can also respond quickly if a criticism or complaint is found.
4. Involve yourself in social media – Take time to answer LinkedIn discussions and questions. Submit blog posts to Digg.com. Friend other professionals and lawyers on Facebook. Taking part in these activities will establish connections and build your reputation.
The online community is an extension of how people interact in the real world. If you take time to establish yourself and gain credibility, it will benefit you should anyone attempt negative conversation about you.
People will sometimes write negatively about an experience with you or your company. The best part about establishing a reputation and setting up tracking is that you can quickly respond to any criticism. This reflects well on you and can turn a negative into a positive quickly.
When you put forth effort into establishing and developing your online reputation you will see potential clients turning into actual clients. Establishing trust and monitoring is essential in the online community.
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